Send comment 4 secrets to increase the productivity of your call center Nov 16, 2022 | Call centers | 0 Comments In a Call Center , the difference between success and failure is generally measured based on its productivity . The main task of a call center is to serve customers, so increasing the level of productivity allows you to improve the level of calls answered. Of course, there are other factors such as the quality of the calls or the resolution of doubts , but today we focus on productivity. If you are able to answer many calls, you will be able to improve on all of them and worry about their quality.
An IVR system will make things easier for you An IVR is a voice system that has the first contact with the customer. It is the voice that asks you and refers you to the Taiwan phone number list right professional . These systems are very advanced and allow you to filter the type of user query very effectively. It is essential to get rid of passing calls between one agent and another until you find the right one to solve the problem. CTI Technology is not the future, it is the present Thanks to CTI technology you can forget about fixed lines and their costs. Implementing a system of this type will allow you to make calls from your company's computers and from anywhere in the world with just an Internet connection.
Outsourcing If you can't get enough and want to improve from one day to the next, there is a solution for you and your productivity: Outsourcing . This term refers to outsourcing . Yes, there are hundreds of call centers all over the world wanting to take your workflow, improve it and take away your worries or investment in more equipment. Kanban method: designed to improve by doing things right If you rule out external help and want to do things right, the Kanban method is what you are looking for. It is a workflow system that involves all company departments and is focused on improving call center productivity. Start from scratch to design and improve your current workflows.